Pocket calls and idle calls

Call charges if there is an accidental outgoing call

Occasionally the calling party may accidentally make a call to the Ask Harry service, or not properly hang up the call.

A pocket call, also known as a butt dial or pocket dial, is a situation where a mobile phone makes a call unintentionally, typically from inside a pocket or purse. This can happen when the phone is not properly locked or if the user accidentally presses a button or touches the screen.

Ask Harry will cut off the call after approximately two minutes, if it does not hear a command, or if there is silence or just background noise.

Please be aware that repeated pocket calls will incur charges for each call.

Description	Cutoff Duration	Example situation
Call silence or minimal background sound	Two minutes	Ask Harry is accidentally called for example, a pocket call
Background voices, activity and sounds (but no Ask Harry requests)	Two minutes	The receiving party believes they have pressed hang up, but they did not